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Frozen Grace – Figure Skating Dress Rental Policy

Last Updated: 5 November 2026

At Frozen Grace, we believe every skater deserves to shine on the ice. Our dress rental service offers a beautiful and affordable way to wear premium figure skating costumes for competitions, performances, and special occasions.

Rent a beautiful skating dress for just €49!

Pay the full original dress price upfront and receive the difference back once the dress is safely returned and inspected.

1. Rental Price & Payment

  • The rental fee is €49 per dress for the agreed rental period.

  • Customers pay the full original selling price of the dress upfront.

  • This payment includes the €49 rental fee and a refundable security deposit equal to the remaining balance.

  • Once the dress is returned in acceptable condition, the refundable balance will be returned to the customer.

  • Shipping fees, if applicable, are charged separately.

Example – Renting a €199 Dress

DescriptionAmount

Original Dress Price€199

Initial Payment€199

Rental Fee€49

Refund After Return€150

Final Rental Cost€49

2. Rental Period

  • Customers must select their preferred rental dates when booking.

  • The rental period and return deadline will be confirmed before payment.

  • Dresses must be returned by the agreed return date.

  • Extensions are possible only with prior approval from Frozen Grace and may involve additional charges.

  • Any applicable late-return charges will be disclosed before booking.

3. Security Deposit & Refund

The refundable security deposit is calculated as:

Original Dress Price − €49 Rental Fee = Refundable Deposit

The deposit will be refunded after the dress has been returned and inspected, provided that:

  • The dress is returned in acceptable condition.ˊ

  • No significant damage has occurred beyond normal wear.

  • All original accessories are included.

  • The dress does not require exceptional cleaning or repairs.

Refunds are normally processed within 7 business days after inspection.

Any lawful deductions for damage, missing items, or additional cleaning will be explained to the customer.

4. Dress Care

Please treat our rental dresses with care so that other skaters can enjoy them too.

  • Do not alter, cut, sew, or modify the dress.

  • Avoid makeup stains, self-tanning products, perfume, and other substances that may damage the fabric.

  • Do not machine wash, hand wash, iron, or dry clean the dress.

  • Keep the dress away from sharp objects and rough surfaces.

  • Return all accessories provided with the dress.

Normal wear from careful use is acceptable.

5. Cleaning

Standard cleaning is included in the €49 rental fee.

There is no need to wash the dress before returning it.

Additional cleaning charges may apply in cases of excessive staining or unusual soiling, where legally permitted.

6. Returning Your Dress

  • Please return the dress by the agreed return deadline.

  • Pack the dress carefully to prevent damage during transportation.

  • Include all accessories supplied with the dress.

  • We recommend using a tracked shipping service.

  • Return shipping costs are the customer's responsibility unless otherwise stated.

Please contact Frozen Grace if you need assistance with your return.

7. Damage or Loss

We understand that minor signs of wear can occur during normal skating activities.

Normal wear and tear will not result in additional charges.

However, significant damage, missing accessories, or loss of the dress may result in reasonable compensation charges, subject to applicable law.

Compensation will be assessed based on the actual loss, the condition of the dress, and its value.

If any deductions are necessary, Frozen Grace will provide an explanation.

8. Size & Fit

Please carefully check the size chart and measurements before placing your rental order.

If you are unsure about sizing, we recommend contacting us before booking.

Rental dresses are provided in their existing sizes and cannot be altered by customers.

Any statutory rights relating to defective or incorrectly described items remain unaffected.

9. Cancellation & Withdrawal

If you need to cancel your reservation, please contact Frozen Grace as soon as possible.

Any applicable cancellation conditions will be communicated before the booking is confirmed.

Customers retain all mandatory statutory consumer rights, including any applicable right of withdrawal under German and EU law.

Where Frozen Grace is unable to fulfil a confirmed reservation, customers will be offered a suitable alternative or a full refund.

10. Refund Processing

After we receive and inspect the returned dress, we will calculate the refundable amount:

Refund = Original Dress Price − €49 Rental Fee − Any Lawful Additional Charges

The refund will normally be issued within 7 business days following inspection, using the original payment method whenever possible.

This standard rental refund procedure does not affect any different refund obligations arising from statutory withdrawal or other mandatory consumer rights.

11. Contact Us

If you have any questions about our rental service, sizing, availability, or returns, please contact us through our website.

Frozen Grace

Website: https://www.frozen-grace.com/

By placing a rental order, you agree to our Rental Terms & Conditions, subject to applicable consumer protection laws.

Thank you for choosing Frozen Grace. We look forward to helping you shine on the ice!

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